Question 1

Do you have any discount or coupon?

Accepted Answer

Our current price already reflects the lowest Prime Day discount—up to 60% off. If you're purchasing multiple bed frames, you'll receive an additional 5% off.

Question 2

I want to make a bulk purchase？

Accepted Answer

We offer special discounts for bulk purchases. Please email to crystal.zhao@larmace.com, we will provide you with a powerful price.

Question 3

Do you have special offer for B2B order?

Accepted Answer

We offer special discounts for bulk purchases. Please email to crystal.zhao@larmace.com, we will provide you with a powerful price.

Question 4

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-7 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 5

How to track my order?

Accepted Answer

Once your order is shipped, we will send you a tracking number via email. You can track your order at our Tracking page https://17track.net/en

Question 6

I never got my order, what to do?

Accepted Answer

Please contact with our service team at contact@larmace.com along with your order number. We will help to solve it asap.

Question 7

I want to change my order item or delivery address

Accepted Answer

Please contact contact@larmace.com within 24 hours of placing the order and provide the order number, and we will do our best to assist you.

Question 8

Do I neede to pay for the shipping fee for my order?

Accepted Answer

We offer free shipping for all orders within the continental U.S. You won’t need to pay extra shipping fees when you place an order.

Question 9

When will you ship my order?

Accepted Answer

We usually ship orders within 1 or 2 business day after receiving the order. Please keep an eye on your email for shipping updates.

Question 10

Can I cancel my order?

Accepted Answer

We typically ship orders within 1-2 days after they are placed. If you need to cancel your order, please contact us within 24 hours of placing it. Our customer service team will assist you with the cancellation.

Question 11

What is your return policy?

Accepted Answer

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item. Please contact us at contact@larmace.com to begin the return process.For more details,please check our return/refund/exchange policy here.

Question 12

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. Please contact  contact@larmace.com within 24 hours of placing the order and provide the order number, and we will do our best to assist you.

Question 13

What to do if my item broken?

Accepted Answer

If you encounter a quality issue, please contact contact@larmace.com and provide photos of the problem along with your order number. We will process it as soon as possible.

Question 14

What should I do if parts are missing from my package?

Accepted Answer

If you find that parts are missing from your package, please provide the quantity of missing parts and the part numbers from the instruction manual, and we will resolve the issue as quickly as possible.

Shipping Policy

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