Return and Refund

All LARMACE furniture includes a 12-month warranty from the purchase date, covering manufacturing defects.

The warranty does not cover accidental damage, misuse, or normal wear and tear.

For warranty assistance, please contact us with your order number and photos of the issue.

You may request a return or exchange within 30 days of delivery.

To be eligible, items must be unused, unassembled, and in their original packaging, with proof of purchase.

To initiate a return, please email contact@larmace.com with your order number. Our team will provide return instructions once your request is approved. Unauthorized returns will not be accepted.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we'll cover the return shipping costs and arrange a replacement or refund at no additional charge.

Please provide your order number, a description of the issue, and supporting photos. For shipping damage, photos of the packaging and shipping label may also be required.

Non-Quality-Related Returns

Returns for personal reasons, including but not limited to a change of mind, dissatisfaction with the product's appearance, style, color, comfort, or personal preferences, as well as ordering the wrong size or color, are considered non-quality-related returns.

In such cases, customers are responsible for return shipping costs and any applicable restocking fees. All applicable fees will be communicated before the return is processed.

Used or Assembled Items

Undamaged items that have been used or assembled may be considered for return within 30 days of purchase, subject to return shipping costs and a 50% restocking fee.

Non-Returnable Items

Sale or clearance items, gift cards, and items damaged by customers are not eligible for returns or refunds, except where required by law or covered by our defect policy.

To cancel an order, please contact us within 12 hours of purchase and before shipment.

For cancellations requested due to personal reasons, any non-refundable payment processing fees incurred will be deducted from the refund. The remaining balance will be refunded to your original payment method. Any applicable deductions will be communicated before cancellation.

If the cancellation is due to an issue on our end, a full refund will be issued.

Orders cannot be canceled once shipped. Refused deliveries may incur a $20 fee per box

Once your return is received and inspected, we'll notify you of the refund status.

Approved refunds will be issued to your original payment method within 2–3 business days. Additional processing time may be required by your bank or payment provider.

For returns, refunds, exchanges, or warranty assistance, please email:

contact@larmace.com

Please include your order number in your email so we can assist you more efficiently
Our customer support team will be happy to assist you.